Terms Of Use

These Terms of Use (“Terms”) govern your use of the website pankkh.com (the “Site”) and the services offered therein by Pankkh – The Wings (“we,” “us,” or “our”). By accessing or using the Site, placing orders, or otherwise interacting with us, you agree to these Terms. If you disagree with any part of these Terms, you must discontinue use of the Site.

1. Definitions

User / You / Your means any person who accesses or uses the Site.

Products refers to the clothing, fashion items, accessories, or other goods listed or sold on the Site.

Order means a request by you to purchase Products from us.

Services refers to all services provided via the Site (including browsing, ordering, support, etc.).

2. Eligibility & Account

You must be at least 18 years old (or of legal age in your jurisdiction) to use the Site or make a purchase.

You agree to provide accurate, current, and complete information in your account registration and to update it when necessary.

You are responsible for maintaining the confidentiality of your account credentials (username, password) and for all activity under your account.

You must notify us immediately of any unauthorized use or security breach.

3. Placing Orders & Acceptance

When you place an Order, you make an offer to buy Products under these Terms.

All Orders are subject to acceptance by us. We reserve the right to refuse or cancel any Order for reasons including (but not limited to): product unavailability, errors in pricing or description, suspected fraud, or inability to deliver.

Once we accept your Order, we will confirm via email or other means.

4. Prices, Payment & Taxes

All prices are displayed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to change prices at any time prior to Order acceptance.

Payment must be made via supported payment methods.

You are responsible for any applicable taxes, duties, or levies that may apply to your purchase.

In case of payment failures, the Order may be canceled.

5. Shipping, Delivery & Risk

Shipping and delivery timelines will be provided at checkout or in our Shipping Policy.

Risk of loss or damage to Products passes to you when we deliver them to the designated shipping address or carrier.

Title / ownership of Products transfers to you only upon full payment.

6. Returns, Refunds & Exchanges

Our Return / Refund / Exchange Policy (as separately stated on the Site) forms part of these Terms.

Unless otherwise stated, you may request a return or exchange within the period defined in our policy, provided the Product is unused, in original packaging, with tags, etc.

Refunds will be processed via the same payment method used for purchase, subject to deductions (if any) as per policy.

7. Intellectual Property & Use of Content

All content on the Site — text, images, graphics, logos, product designs, trademarks, etc. — is owned by or licensed to Pankkh – The Wings and is protected by intellectual property laws.

You may not copy, reproduce, distribute, alter, republish, or exploit any such content without our prior written consent.

If you post user-generated content (e.g. reviews, comments), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute it.

8. Acceptable Use & Prohibited Activities

You agree not to:

Use the Site in any unlawful or unauthorized manner

Interfere with or disrupt the Site or servers / networks connected

Transmit viruses, malware, or harmful code

Use the Site to harass, defame, or harm others

Reproduce, duplicate, copy material from the Site for commercial use

Attempt to gain unauthorized access to systems or accounts

Use automated systems, bots, scrapers, or spiders unless approved by us

Reverse engineer or decompile parts of the Site

9. Disclaimers & Limitation of Liability

The Site and Products are provided “as is,” without warranties of any kind (express or implied).

We do not guarantee that the Site is error-free, uninterrupted, or free of defects.

To the maximum extent permitted by law, Pankkh – The Wings shall not be liable for indirect, incidental, punitive, or consequential damages arising from your use of the Site or Products.

Our total liability for any claim arising under these Terms shall not exceed the value of the Order giving rise to the claim.

10. Third-Party Links & Content

The Site may contain links to third-party websites or resources. We do not control or endorse such third parties and are not responsible for their content, privacy practices, or terms.

Your access to third-party sites is at your own risk.

11. Modification of Terms

We reserve the right to modify or update these Terms at any time, in our sole discretion.

We will post the revised Terms on the Site, along with a new “Last Updated” date.

Your continued use of the Site after changes indicates your acceptance.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India (or the state applicable to our principal place of business), without regard to conflict-of-law principles.

Any disputes shall be resolved in the competent courts of Indore, Madhya Pradesh.

In the event of conflict between these Terms and any specific policy (e.g. Return Policy), the policy will prevail with respect to that subject matter.

13. Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, the remainder of the Terms shall continue in full force and effect.

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right.

14. Contact Information

If you have any questions or concerns about these Terms, feel free to reach out to us:

Pankkh – The Wings
Email: pankkhthewings@gmail.com
Phone: +91 79870 25153